Seek support - AEU Member Support Centre

What to know

The AEU Member Support Centre (MSC) are a team of 3, providing industrial support to our members. Our team includes qualified lawyers and experienced industrial advocates.

We can be contacted via support@aeutas.org.au

Member support is a benefit of union membership. Our role is to empower you, by supporting you, to get the issue you need help with resolved as positively as possible. 

Confidentiality

We treat each member matter confidentially.  If you have concerns about confidentiality discuss them with us.

Conflict

If your issue involves conflict with others who are or may be members inform us.  We will then work out how to support you without any conflict with those supporting the other member(s). 

Help us help you!

Look at our website to see if we have a Fact Sheet that answers your question: aeutas.org.au/help

Fill out the below form as completely as possible, including relevant documents and emails (do not redact or only provide extracts).

If the history of the issue is long and or confusing provide a dot point chronology.  This can save us a lot of time and helps you get a clearer view of what has occurred.

Pre-existing issues

If you have just joined the AEU and the issue you seek support with arose before you joined, we will assess if we can assist you with that issue and may require back fees.

Independent lawyers

We can refer you to independent lawyers to assist with your matter. However, except in very rare circumstances we cannot assist you to pay legal fees. 

We can help cover the costs of medical reports or the like, by lending you the money to cover expenses if asked in advance.

We will let you know if you should seek independent legal advice.

Your query will be sent to the AEU Member Support Centre (MSC) to assign your case.

You can expect someone to get back to you within 2 business days. If you need to hear back from us sooner, give us a call on (03) 6234 9500 or specify in the form below!