AEU Member Resources

Your Pay – No Show?

If you have not received your pay, or have been underpaid, we suggest you take three key steps to help ensure the problem is fixed and that you receive your full entitlements.


Step 1

If you notice a problem with your pay, or lack of it, inform your employer as soon as possible. If you don’t contact your employer (Department for Education, Children, and Young People; ‘DECYP’) immediately, it may delay any entitlement to penalty payments.

Initial contact should be made with your SBM and HR Payroll. If they cannot resolve the matter immediately, you should contact the AEU at or 6234 9500.

Step 2

Email the human resources section of the DECYP, the contact address is and in that email you need to:

  • Provide your name, employee number, and workplace.
  • Point out that you have not received your pay, or have been underpaid.
  • Request that the problem be rectified.
  • Keep a copy of the email and all future correspondence.

Step 3

Check your bank account, at least daily, and note when the pay problem was rectified.

Step 4

If your pay is not able to be rectified in an acceptable timeframe, the AEU can help to raise your concerns and, if necessary, an application to the Tasmanian Industrial Commission can be made.

Penalty payments

If you receive no pay, or are underpaid, on a pay day then you may be entitled to a penalty payment equal to 5% of the salary due, per day, until the shortfall is rectified, i.e., when you receive your correct pay.

The penalty payment period may begin almost immediately for support staff, while for teaching staff the employer has two working days, after being informed of the problem, to provide the correct payment.

Remember that if you agree to a DECYP suggestion that the correction be deferred until a set date, you will not be eligible for a penalty payment.

If you believe you may be entitled to a penalty payment, talk to your AEU workplace rep or get in touch with us directly.

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